As of: November 2, 2025
1. Scope and Role of DriveLab GmbH
1.1. DriveLab GmbH, Lauriedhofweg 12, 6300 Zug, Switzerland (Phone: +41 76 237 13 07, Email: info@drivelab.ch), hereinafter “DriveLab”, operates the online platform drivelab.ch (the “Platform”).
1.2. These Terms & Conditions govern customers’ (“Users”) access to and use of the Platform and the brokerage of services in the field of driver training and continuing education.
1.3. DriveLab acts solely as an intermediary. It brokers contracts between Users and independent, self-employed service providers (e.g., driving instructors, course providers), hereinafter the “Partners.”
1.4. The contract for the performance of the booked service (e.g., driving lesson, First Aid course Nothelferkurs, traffic awareness course VKU) is formed directly and exclusively between the User and the respective Partner. DriveLab is not a party to that service contract.
1.5. Responsibility for the proper performance of the service—including content, quality, and execution—rests entirely with the Partner.
2. Registration and Formation of Contract
2.1. By registering on the Platform and accepting these T&Cs, a user agreement between the User and DriveLab comes into force. This agreement governs the use of the Platform, payment processing, and intermediation.
2.2. When booking a service via the Platform, the User submits a binding offer to conclude a service contract with the selected Partner. The contract is formed when the booking is confirmed by the Partner or by DriveLab on the Partner’s behalf (e.g., by email).
3. Participation Requirements
3.1. Participation in a driving lesson, driving test, or course requires a valid official ID and—depending on the booked service—a valid driving licence or learner’s permit for the relevant category.
3.2. Without these documents, the service cannot take place. In that case there is no entitlement to delivery, and the full price remains payable.
3.3. If a User’s driving licence or learner’s permit is withdrawn, DriveLab must be informed immediately. If a booking must be cancelled outside the cancellation period, this constitutes a late cancellation and no refund will be provided.
4. Language of Instruction and Language Skills
4.1. The language of instruction is shown in the respective course or lesson description (generally German; certain offers are in English).
4.2. Participation in courses and lessons in all offered languages requires minimum level B2 (CEFR) to follow instruction safely and fully.
4.3. Exception: Taxi courses require at least level B1.
4.4. Participants must have the requisite language skills. If not, the Partner may refuse participation; the full fee remains payable.
5. Training Quality and Warranty
5.1. DriveLab ensures that Partners listed on the Platform hold the necessary official permits (e.g., instructor permit).
5.2. As set out in clause 1.5, responsibility for the quality, execution, and content of training lies exclusively with the Partner. DriveLab provides no warranty for the quality of services rendered by Partners.
5.3. Neither DriveLab nor the Partner guarantees that a learner will obtain a driving licence. Exam success depends primarily on the participant’s individual progress and effort.
6. Courses (First Aid/Nothelferkurse, VKU, WAB, etc.)
6.1. By registering for a course, participants commit to paying the course fee. After successful registration, DriveLab sends a registration confirmation.
6.2. Cancellations or rescheduling are free of charge up to 6 days before the course start via the Platform. Any fees already paid will be refunded in that case.
6.3. Later cancellations—regardless of reason (including illness, accident, etc.)—are fully chargeable, as the seat has been reserved. No refund will be provided.
6.4. In case of late arrival, participation may be deemed not fulfilled and a course certificate may be refused. The course fee is not refunded.
6.5. Course Cancellation by the Partner or DriveLab
- The Partner reserves the right to cancel or reschedule a course for important reasons. Important reasons include, but are not limited to:
- Illness or other unavailability of the driving instructor / trainer.
- Failure to meet the minimum number of participants.
- Circumstances beyond the control of the Partner or DriveLab (e.g., force majeure, official directives, weather conditions).
- In the event of a cancellation by the Partner or DriveLab, the User will be informed immediately. Course fees already paid will be fully refunded, or a free replacement date will be offered if possible.
- Exclusion of Consequential Costs: Beyond the refund of the course fees, there is no claim to compensation (e.g., for travel expenses, loss of earnings, expired learner’s permits, or other consequential costs) incurred by the User in connection with the cancellation or rescheduling.
7. Special Provisions for Motorcycle Training
7.1. Participants in motorcycle driving school or the motorcycle basic course are generally responsible for providing a suitable, roadworthy motorcycle.
7.2. Neither DriveLab nor Partners provide a vehicle unless explicitly stated otherwise in the offer.
7.3. If the Partner (instructor) determines that a motorcycle has technical defects or is non-compliant, they may terminate the lesson or course for safety reasons. The full price remains payable.
8. Driving Lessons (Practical Instruction)
8.1. One driving lesson lasts 45 minutes. Pricing is per the price list on the DriveLab Platform.
8.2. Driving lessons can be cancelled or rebooked free of charge up to 48 hours before the scheduled time. This must be done exclusively via the User’s online profile on the Platform.
8.3. Late cancellations (less than 48 hours before the lesson) are non-refundable; the full lesson fee will be charged. Oral or informal side arrangements (e.g., cancelling by SMS or WhatsApp directly to the instructor) are excluded and invalid.
8.4. If the Partner (instructor) has doubts about a person’s fitness to drive (e.g., fatigue, influence of substances), they may terminate the lesson at any time. No refund is due.
9. Payment Terms, Fees, Default, and Cashback
9.1. Advance payment: All services booked via the Platform must generally be paid in advance using the payment methods offered by DriveLab.
9.2. Purchase on account (POWERPAY): DriveLab offers purchase on account with instalment option (POWERPAY), a service of the external payment provider MF Group/POWERPAY. Upon selecting this method, POWERPAY assumes the claim and processes the payment. By choosing this option, the User accepts, in addition to these T&Cs, POWERPAY’s T&Cs (see: powerpay.ch/de/agb).
9.3. Manual invoicing & fee: If payment for a service is not made in advance, DriveLab reserves the right to issue a one-time invoice to the User. A processing fee of CHF 20.00 is charged for manually issued invoices (e.g., for lessons not prepaid).
9.4. Payment default & collections: If the invoice (per clause 9.3) is not paid on time, the User is in default. DriveLab may assign the claim to an external collection agency (e.g., Creditreform). The User agrees to bear all costs arising from default, including collection costs in full (see, for example: creditreform.de … inkassokostenrechner).
9.5. Cashback (Wallet credit): For offers explicitly advertised with a “Cashback” (e.g., certain First Aid/Nothelfer courses), the stated amount is credited to the User’s Wallet (digital wallet) on drivelab.ch.
9.6. Use of credit: Wallet credit may be used exclusively to purchase services offered and billed via the DriveLab Platform.
9.7. Exclusions: Payment with Wallet credit is expressly excluded for VKU Zurich, VKU Lucerne, and WAB courses. These services are delivered by third-party providers not under contract with DriveLab and are not billed via the Platform.
9.8. No cash payout: Cash payment, refunds, or transfers of Wallet credit (in whole or in part) to other accounts or persons are excluded.
10. Liability and Insurance
10.1. Partner insurance: Independent Partners (especially driving instructors) are responsible for ensuring their training vehicles are properly insured (e.g., comprehensive insurance, operational liability).
10.2. Deductible: In the event of a self-inflicted accident by the learner during a lesson, the insurance terms and deductible of the respective Partner apply. The amount of the deductible (usually CHF 1,000.– or more) must be obtained directly from the Partner.
10.3. DriveLab liability: DriveLab is liable only for direct damages caused by intentional or grossly negligent breach of its own duties (careful operation of the Platform and brokerage).
10.4. Exclusion of liability: Any further liability of DriveLab—particularly for services rendered by Partners, for slight negligence, or for indirect or consequential damages—is, to the extent permitted by law, fully excluded. DriveLab is not liable for training success.
11. Non-Circumvention (Protection of the Brokerage Service)
11.1. The User undertakes to book and process the services of Partners (e.g., instructors) learned about via the Platform exclusively through the Platform for as long as the user agreement with DriveLab exists.
11.2. The User is strictly prohibited from offering a Partner to provide services “off-platform” (i.e., by direct payment and bypassing the Platform) or from accepting such an offer from a Partner.
11.3. Such direct arrangements constitute a breach of the user agreement with DriveLab and may also amount to undeclared work under Swiss law, which is subject to administrative and criminal sanctions.
11.4. In the event of a proven breach of this non-circumvention clause, DriveLab reserves the right to claim compensation equal to the potentially lost revenue (e.g., lost brokerage commissions for directly booked services). DriveLab reserves the right to assert additional damages.
12. Data Protection and Marketing
12.1. DriveLab treats personal data confidentially and complies with applicable data protection laws. Data are collected and processed only as necessary to fulfil the brokerage mandate.
12.2. Data are disclosed to third parties only insofar as required for contract performance (e.g., to the booked Partner, to payment partners such as POWERPAY) or where there is a legal obligation.
12.3. Marketing consent: By accepting these GTCs and registering on the Platform, the User agrees that DriveLab may send information about services, offers, and news (newsletter) as well as marketing emails via email or other channels.
12.4. The User may withdraw consent at any time. An unsubscribe option is included in each such email (unsubscribe link) or can be exercised by notifying info@drivelab.ch.
12.5. Further information can be found in DriveLab’s Privacy Policy on the website.
13. Jurisdiction and Governing Law
13.1. Swiss law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
13.2. Unless mandatory statutory provisions provide otherwise, the exclusive place of jurisdiction for all disputes arising out of or in connection with these T&Cs is the registered office of DriveLab GmbH, 6300 Zug, Switzerland.
14. Final Provisions
14.1. DriveLab reserves the right to amend these T&Cs at any time. The current version is published on the Platform and becomes effective upon publication.
14.2. Individual agreements require written form to be valid.
14.3. Should any provision of these T&Cs be or become invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, a legally permissible regulation shall apply that most closely reflects the economic intent of the invalid provision.
