Help & FAQ

DriveLab Support

FAQ: Find answers to your questions

Find quick answers about exams, courses, meeting points, and organisation. If anything is still unclear, contact the team directly.

First aid course

The required first aid course for your learner permit.

Next date: 25 Apr 2026, 18:00

View dates

VKU

Traffic theory course before the practical exam.

See all current dates.

View dates

Frequently asked questions

Here you can find the most common questions and answers about DriveLab.

Legal and exam-related questions

Can I take my practical exam in another canton?

Yes, that is often possible, but the approval comes from the road traffic office of your home canton. In Zurich, the Strassenverkehrsamt issues the out-of-canton approval and also recommends confirming the setup with the road traffic office in the exam canton. Send us your home canton and we will point you to the correct process.

Can I take the taxi exam in English?

The available exam language depends on the authority running the exam. Different regions allow different language setups. Send us your canton or city through the support form and we will clarify the available languages for your taxi exam right away.

I already have a motorcycle. Which basic course do I need?

That depends on your licence category and your current permit status. The path differs between A1, restricted A and A. Send us your category and bike details and we will tell you whether you need the 12-hour motorcycle basic course and which course fits your case.

I already hold category B. What do I need for A1 up to 125 cc?

If you already hold a category B licence, the relevant path for A1 up to 125 cc in Zurich is usually the 12-hour motorcycle basic course. In Zurich you normally do not need an additional practical exam for that. Ideally you bring your own motorcycle or scooter to the course, but many locations can also arrange a rental bike if you book it in advance.

What do I need to bring to the practical driving test?

You usually need the original learner permit, any existing driving licence, the vehicle registration document and a roadworthy test vehicle. The road traffic office checks the original documents right before the exam. If you send us the exam canton, we will confirm the exact list with you.

Do I always need a practical exam for category A1?

Not always. If you already hold a category B licence, Zurich allows you to obtain category A1 after the 12-hour motorcycle basic course without an additional practical exam.

Courses and next dates

When is the next first aid course?

Next date: 25 Apr 2026, 18:00 See first aid course dates.

How long is my first aid certificate valid?

The first aid certificate is generally valid for 6 years. If your certificate is older, you need a new recognised first aid course for the learner permit application.

When is the next VKU?

See all current dates. See VKU dates.

Do I need to complete the VKU before the practical exam?

Yes. For categories A1, A, B1 and B you must complete the 8-lesson VKU before registering for the practical exam. You also need a valid learner permit first.

By when do I need to complete the motorcycle basic course?

In Zurich, you need to attend all 12 hours of the motorcycle basic course within the first 4 months and with the same learner permit. After that, the learner permit stays valid for one more year.

How fast will I get a reply?

Standard requests are usually answered on the same business day. If it is urgent, use WhatsApp or call us directly for escalation.

Meeting points, process, and contact

Where do I meet my driving instructor?

The meeting point is coordinated directly after booking. Your booking confirmation contains the contact details so you can agree on the pickup or meeting point with the instructor.

Can I reschedule or cancel appointments?

Yes, usually up to 24 hours before the start. Intensive training blocks can have longer notice periods. If you are unsure, send us the booking number through the form or on WhatsApp.

I need immediate help. How can I reach you directly?

Phone: or via WhatsApp.

DriveLab Chatbot

Ask your question here first. The chatbot answers only from approved DriveLab and source content and flags unclear cases for manual review.

DriveLab Chatbot

Try one of these questions

Contact form

If the instant answer is not enough, your request goes directly to the support team.

    Urgent? WhatsApp .