DriveLab Help
There are two paths — and they are not the same. Pick the one that applies to you.
You bought a package or Abo
Your lessons are paid for and waiting in your account. You book them in your profile — that is the only place where they are deducted from the package.
- Open your profile and log in.
- At the top you see how many prepaid lessons are still open. Click “Open my packages and book”.
- On a phone: the booking panel’s menu is behind the ☰ icon at its top right. Tap it and choose “Packages”.
- Choose your package, then a free date and time. Nothing is charged again.
Do not book on the instructor page. That calendar always sells a new lesson and does not know about your package — you would pay a second time.
You want to book a single lesson
Single lessons are booked directly in your instructor’s calendar.
- Have you driven with us before? Then your profile shows a button at the top that takes you straight to your instructor’s calendar.
- New here? Find a driving school in your region via the instructor search.
- On the profile, pick the lesson length under “Book appointment”, then date and time — and pay online.
If something does not work
I cannot see the “Packages” entry
On narrow screens the panel menu is collapsed — tap the ☰ icon at its top right. The entry also only appears when there is a package on your account. If you bought one and still see nothing, write to us: the purchase is probably on a different email address than your login.
I do not know my password
Reset it here: Reset password. Use the same email address you paid with.
My booking is missing from my profile
Then the booking belongs to a different email address. Contact us with the address you used when paying — we will merge the accounts.
How long is my package valid?
The expiry date is shown next to the package in your profile. Unbooked lessons expire after that date — so book them early; you can always reschedule later.
Still stuck? Contact support — we will book the lesson for you if needed.
